They Myths and Misery, Secrets and Psychology of Waiting in Line.
By David Andrews.
The taming of the queue and how the queue tames us.
Waiting is torture. A unique feature of modern Western society, "queuing" is a world unto itself, with its own laws, its own psychology, its own history. It is universally loathed, perpetually misunderstood, actively studied, and, in the hands of the few masters like Walt Disney's Imagineers, ingeniously manipulated. And now, in Why Does the Other Line Always Move Faster?", it becomes utterly interesting.
"This is the Tao of traffic jams, the Bible of breadlines, the Qur'an of queuing" - Ken Jennings, Jeopardy! champion.